LEGENDS GLOBAL

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

FC Porto

Established in 1893, FC Porto has not stopped growing since. Their DNA is filled with football´s greatest moments and sport milestones.

FC Porto, with more than 80 trophies in their hands, was Portugal Cup’s winner in 2022/2023. Therefore, and to that purpose, they continue fostering excellence as their Estádio do Dragão turns 20 years old.

LEGENDS GLOBAL KEY PARTNERSHIP WITH FC PORTO

FC Porto and Legends Global have recently announced a multi-channel partnership. Moreover, Legends Global will provide their expertise through the 360-degree platform to drive growth and further strengthen the FC Porto brand globally. Through this partnership Legends Global is supporting FC Porto in developing revolutionary business model that consists of:

• Transforming the fan experience supporting global partnerships as the Food and Beverage experience at Estádio do Dragão, namely in FC Porto Partner’s Club VIP boxes and seats.
• Collaborate with FC Porto to explore opportunities to improve the overall fan experience at the stadium and enhance commercial opportunities.

THE ROLE

To support the Head of Operations to plan, facilitate and implement an operation that delivers world class customer service across all Matchday and Non-Matchday Events provided alongside ensuring operational quality and excellence is always maintained.

The F&B Supervisor will provide day-to-day operational advice, standard operating procedures, best practice and guidance to all employees, internal and External Clients and suppliers, in-line with business objectives and company standards to achieve and exceed customer expectations of service and takes care of the whole department in the absence of the Head of Operations.

You will lead and develop all team members, which could be up to 400 temporary employees on Matchday or non- matchday and support the development of this talented team of service professionals to lead the department with a clear succession plan.

ESSENTIAL FUNCTIONS

• Develops a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement.
• Day-to-day participation in, and active contribution to, the Operational function, annual plans, budgets, and activities
• Support the implementation of clear SOP and SLA manuals throughout the catering operation and regulatory audit compliance with clear reporting.
• Assist in the delivery of a seamless operation in management and execution of the catering and General Admission operations plan.
• Plan for optimal delivery of a world class match day and non-matchday experience/customer experience and ensure that the club surpasses supporter expectations in line with agreed budgets.
• Support and actively contribute to the delivery of the departmental budget and monthly forecast.
• Assist in the creation of a robust departmental annual business plan and drives team to achieve.
• Build internal and external relationships to enable delivery of service offer.
• Builds external relationships to attract talent to the company.
• Ensure the management and co-ordination of the match day/event hospitality catering and General Admission operation dovetails seamlessly with Estádio do Dragao
• Assist in the management of all third-party relationships to ensure that the partnership is maximized.
• Assist in assessing market trends to identify new commercial opportunities developing business cases and realise benefits.
• Embedding operational excellence and drive continuous improvement into the catering operation to enhance the match day experience/customer experience – delivering service improvements across all customer touch points.
• To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time.
• To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the hospitality and General Admission areas. To liaise with housekeeping and maintenance depts, where necessary.
• To ensure the highest standards of food and beverage service to the times instructed by the client for all events.

• To react quickly and efficiently to clients’ requests and changes in function arrangements and complaints and ensure these are carried out. To communicate such information to the catering office and kitchen where relevant.
• To ensure that all members of staff are trained to a level which enables them to carry out their duties according to departmental standards.
• To ensure that all staff adhere to the departmental standard of dress and personal hygiene.
• Acts as a liaison and point of contact between FC Porto departments and Legends, always ensuring good relations.
• To work alongside the client team in the enhancement of new hospitality catering and General Admission products and concepts.
• Manages and controls overhead costs within agreed budgets.
• Seek opportunities to drive site sales and reduce costs where appropriate.
• Ensure policies and procedures are in place to achieve and support agreed service standards.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education Requirement:

• Bachelor's degree (B. A.) or equivalent experience and/or training; or equivalent combination of education and experience.

Essential Experience:

• You will have a minimum of 5 years' Management [AN1] experience in a fast paced, high-volume environment such Sports Stadium, Arenas, or Convention Centre Venues.
• Proven experience of implementing and driving exceptional service

• Proficiency in all aspects of Microsoft Outlook, Excel, and Word
• Excellent organizational skills and attention to detail essential.
• Proactive attitude and strong ability to building relationships with business partners.
• Ability to think creatively and be proactive in striving for continuous process improvement.
• Must have excellent written and verbal communication skills in both Portuguese & English, and the ability to multitask and prioritize in a deadline-oriented environment.
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and bank holidays.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package in line with the country of employment.

INCLUSIVE WORKPLACE

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.