We are ASM Global, and we host breathtaking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres has welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that unite people.

About the Venue

Voted Best New Venue in the World 20a14 at the Stadium Business Awards, First Direct arena has played host to some incredible artists since opening in September 2013, including Sir Elton John, Bruce Springsteen, Michael Bublé, Sports Personality of the Year, Gary Barlow, Prince, Miley Cyrus, Le Tour De France Grand Depart, John Bishop, Championship Boxing, Queen + Adam Lambert, Fleetwood Mac, Premier League Darts, Neil Young, Bette Midler, Drake, Morrissey, The Eagles, Pharrell Williams, John Legend, The MOBO Awards, and Mumford and Sons.

The Arena’s unique "super theatre" style configuration is designed to enhance the arena experience, with all seats facing the stage and high-quality acoustics providing the best sound experience in the UK. Spectators and performers alike will enjoy a more intimate atmosphere with reduced viewing distances inside the 13,781-capacity venue.

About the Role

Our Marketing Executives are vital for our success, they support all areas for marketing and communications with an emphasis on; driving ticket sales, maximising opportunities for the sale of premium products, working with venue partners to fulfil their requirements.

PLEASE NOTE: This role will require full flexibility to work across Evenings and Weekends as required.

What we can offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any required glasses.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

Key Responsibilities:

• Assist in managing the ticketing process for events at the venue from agreeing the manifest with the promoter to event day delivery.
• Recruit casual team members and provide them with assistance, training, and guidance to ensure that rotas and payroll are administered in an accurate and timely manner.
• Provide accurate and timely ticket sales updates to promoters and designated venue personnel.
• Liaise with promoters and the venue ticketing partners to assist with putting new shows on sale.
• Ensure that the ticket office is fully prepared on an event day including the collation of agent lists, checking seating, and testing entry scanners.
• Act as main liaison with the promoter rep on selected event days, agreeing final sales figures and ensuring that guest lists are managed correctly.
• Liaise with other departments, particularly Events, Finance, and Hospitality providing information and insight about events and ticket sales.

You will have:

• Good knowledge of the ticketing project cycle gained from a similar role or business – Desirable.
• Strong interpersonal, negotiation, and communication skills.
• Strong attention to detail and the ability to manage multiple workstreams.
• Excellent organisation and planning skills.
• Demonstrable experience of building relationships and cross collaborating with teams.
• Proven IT experience including MS Office packages.

Recruitment Process Outlined:

• 1^st Stage- Intro Call with Talent Team
• 2^nd Stage- Meeting with Head of Marketing & Communications

There will also be the opportunity in the process to meet the wider team and visit the arena.

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

Please let us know in your application if you need reasonable adjustments at any stage of our recruitment process. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.