We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres has welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that unite people.

About the Role

As part of our ambitious growth strategy, including acquiring and developing new clients and venues across Europe, this role ensures the Estates Department meets service level agreements while delivering a first-class service to internal and external customers.

Supporting live entertainment and events, you will play a key role in enhancing the experience of artists, promoters, and guests at our UK venues. Your responsibilities include managing the Computer Aided Facilities Management System (CAFM), supporting the Estates Hub’s Planned & Reactive Maintenance Service, and assisting the CAFM & Procurement Manager with data analysis and reporting to inform asset management decisions.

Building strong relationships with internal and external stakeholders—including venue operations, finance teams, and maintenance staff—you will provide essential administrative support to the European Estates team.

This role will be based in our estates office in the AO Arena

What we can offer:

Hosting events is what we do best, and we want our people to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

Key Responsibilities:

• Administration of the Estates Helpdesk, logging and scheduling works within the CAFM system
• Identify/Report any issues with the CAFM system to ensure maximum availability & proactive development to promote a best-in-class solution
• Communicate with clients to ensure they receive proactive updates on issues raised via the helpdesk
• Contractor liaison including organising site visits with careful consideration given to venue events, collation of required health & safety, specialist service documentation and certification
• Maintain compliance & service records
• Administration of procurement activities including raising and issuing of supplier purchase orders & new supplier onboarding
• Preparation & Submission of quotations for Clients
• Track & manage rechargeable works
• Assist the CAFM & Procurement Manager with Service Level Agreement, Compliance, Asset & Procurement reporting

Skills and Experience:

• Experience working with a CAFM system and Helpdesk is required.
• Previous roles within an Estates/FM environment desirable
• Well organised, attention to detail & taking ownership of all high priority jobs raised.
• Excellent communication skills both written and verbal.
• Ability to interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policies and procedures
• Knowledge of procurement systems and tendering procedures desirable.
• Experience of producing reports from CAFM systems and client portals desirable.
• Good working knowledge of Microsoft Office 365 applications including Microsoft Teams
• Ability to work on own initiative and as a part of a team

Recruitment Process Outlined:

• 1st Stage- Meeting with Talent Team and Facilities Coordinator
• 2nd Stage - Meeting with Head of Estates

Inclusive Workplace:

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.