Who We Are

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that bring people together.

About the Venue

Voted Best New Venue in the World 2014 at the Stadium Business Awards, First Direct arena has played host to some incredible artists since opening in September 2013, including Sir Elton John, Bruce Springsteen, Michael Bublé, Sports Personality of the Year, Gary Barlow, Prince, Miley Cyrus, Le Tour De France Grand Depart, John Bishop, Championship Boxing, Queen + Adam Lambert, Fleetwood Mac, Premier League Darts, Neil Young, Bette Midler, Drake, Morrissey, The Eagles, Pharrell Williams, John Legend, The MOBO Awards, and Mumford and Sons.

The Arena’s unique "super theatre" style configuration is designed to enhance the arena experience, with all seats facing the stage and high-quality acoustics providing the best sound experience in the UK. Spectators and performers alike will enjoy a more intimate atmosphere with reduced viewing distances inside the 13,781-capacity venue.

About the Role

Our Premium Sales Executive is an integral part of our team. You will plan, fulfil, deliver and execute delivery of hospitality/premium for all events across all products and premium spaces contributing to a world-class experience for all of our customers at every touchpoint.

What we can offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any required glasses.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

Key Responsibilities:

• You will work planning collating and processing information for all premium spaces giving a world-class service to our customers both in the lead up to a show and on show days to deliver a seamless experience.
• Work closely with all other departments (F&B, Marketing, Ticketing and Operations) to ensure a smooth and effective process for delivery of shows.
• Work side by side with our premium team to ensure all client fulfilment is met for every event.
• Support all teams with new technology coming into the department ensuring a smooth transition for the team and our customers.
• Manage the premium ticketing function to ensure tickets are distributed to all premium guests on time.
• Working closely with the marketing team to support and promote premium packages on social media platforms.

You will have:

• Excellent communication, interpersonal and organisational skills.
• Experience of working in a customer-facing role.
• Ability to create and manage excellent customer relationships.
• Ability to work with some direction and to use own initiative.
• Strong attention to detail.
• Outstanding customer service skills and the ability to problem solve where necessary.
• Proficient in the use of Excel and Microsoft Outlook.
• Previous use of ticketing systems is an advantage.
• An understanding of social media in a professional environment.

Previous people management experience is an advantage 

Recruitment Process Outlined:

• 1^st Stage- Intro Call with Talent Team
• 2^nd Stage- Meeting with Head of Sales and Hospitality

There will also be the opportunity in the process to meet the wider team and visit the arena.

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

Please let us know in your application if you need reasonable adjustments at any stage of our recruitment process. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.