Olympia is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction.

Olympia is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international and Olympia Events is also now part of ASM Global, which is the world’s leading venue management company and producer of live event experiences. Work is currently underway to transform the wider estate into a cultural hub, of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/

Job purpose:

The primary purpose of this role is to deliver exceptional event management services by acting as the main point of contact for customers, ensuring a seamless journey from initial negotiation to event completion. Collaborating closely with the sales account manager, you will liaise with the Sales Department to align customer expectations and address any feedback for future improvements. You will oversee all aspects of event planning and execution, including ensuring compliance with contracts, venue licensing conditions, and catering strategies. Key responsibilities include; managing event budgets, coordinating with internal teams and service partners, and maintaining detailed records to ensure each event is delivered to the highest standard while maximising additional sales opportunities.

Beyond day-to-day event management, this role involves contributing to the continuous improvement of venue facilities and services by monitoring customer feedback and logging service requirements. You will actively participate in venue enhancement projects, support colleagues on events, and gather business intelligence by visiting other venues and events. Acting as Duty Manager when required, you will ensure smooth operations and handle any incidents that arise. You will work with the F&B team throughout the event to maximise opportunities for the venue caterers and ensure compliance with the venue’s catering strategy.

Additionally, the role includes upholding company procedures and policies, supporting the organisation's sustainability programme, ‘The Grand Plan’ and fostering strong relationships with both internal teams and external stakeholders to enhance the venue’s overall offer to customers.

Skills, experience and behaviours

• Event management experience, or a degree (or equivalent) in Event Management
• Exhibition industry knowledge and experience desirable
• Health & safety awareness (NEBOSH certificate desirable)
• Knowledge of licensing legislation
• Understanding of and empathy with the needs of event organisers
• Administrative accuracy and attention to detail
• Computer literacy
• Communication skills
• Organised with good time management
• Presentation skills
• Ability to work under pressure